Phil Sherwin-Nicholls

A service designer, digital technologist and mentor.

Working at the intersection of technology, data and design — I help governments, businesses and charities solve wicked, population scale problems.

Get in touch via e-mail, LinkedIn or Twitter.

A few projects I've worked on:

  • Helping government make better use of data

    Taking a holistic view of the data landscape to enable better knowledge sharing with DCMS's users.

  • Building the foundations of a digital transformation programme for DCMS

    Mapping of DCMS's services and service lines to develop a user-centered roadmap for change.

  • Coaching and mentoring in organisational service transformation

    Upskilling leadership and service teams across government.

  • Co-designing a service to help people retrain into new careers

    Service design lead on the National Retraining Scheme - £100m multichannel service for the DfE with multiple products, integrating careers guidance, online learning and job search.

  • Redesigning how people have their say about national infrastructure projects

    Designing multiple products, support mechanisms and comms with the Planning Inspectorate to improve efficiency, accessibility and brand trust.

  • Helping reduce fuel poverty in England

    Redesigning a service that helps property owners make thier building's more energy efficient.

  • Creating a strategy and design system for rapid development of health care services

    Working with Florence to enable faster prototyping and more accessible digital services for health care professionals.

  • Designing an AI-powered search engine for government

    Helping the Cabinet office make sense of the knowledge trapped in billions of documents spread across government.

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