Phil Sherwin-Nicholls
A service designer, digital technologist and mentor.
Working at the intersection of technology, data and design — I help governments, businesses and charities solve wicked, population scale problems.
A few projects I've worked on:
Helping government make better use of data
Taking a holistic view of the data landscape to enable better knowledge sharing with DCMS's users.
Building the foundations of a digital transformation programme for DCMS
Mapping of DCMS's services and service lines to develop a user-centered roadmap for change.
Coaching and mentoring in organisational service transformation
Upskilling leadership and service teams across government.
Co-designing a service to help people retrain into new careers
Service design lead on the National Retraining Scheme - £100m multichannel service for the DfE with multiple products, integrating careers guidance, online learning and job search.
Redesigning how people have their say about national infrastructure projects
Designing multiple products, support mechanisms and comms with the Planning Inspectorate to improve efficiency, accessibility and brand trust.
Helping reduce fuel poverty in England
Redesigning a service that helps property owners make thier building's more energy efficient.
Creating a strategy and design system for rapid development of health care services
Working with Florence to enable faster prototyping and more accessible digital services for health care professionals.
Designing an AI-powered search engine for government
Helping the Cabinet office make sense of the knowledge trapped in billions of documents spread across government.